Frequently asked questions

CCTV Systems

Do I need internet for CCTV?
No. Cameras record to an NVR, so they keep working even if your internet goes down. You’ll only need internet if you want remote viewing.

How long will footage be saved?
Most systems keep 2–6 weeks of recordings depending on storage size and settings. We can expand storage if you need longer retention.

Can I watch my cameras on my phone?
Yes. The free Hik-Connect app lets you view live video, playback, and receive motion alerts from anywhere.

Can I use CCTV outdoors?
Yes. Our cameras are weatherproof and designed to withstand the Scottish climate.

Do CCTV cameras record sound?
Some models support audio, but this depends on the system. We’ll advise based on your needs and data protection rules.

Will CCTV lower my insurance premium?
Many insurers offer discounts for properties with professional CCTV — check with your provider.

Intruder Alarms

Will the alarm still work if the power goes out?
Yes. All systems include battery backup to ensure continued protection.

Can I control the alarm from my phone?
Yes. With app integration, you can arm, disarm, and receive instant alerts.

Do your alarms connect to the police?
Yes. We offer systems with monitoring and police response options if required.

Are your alarms pet-friendly?
Yes. Our systems can be set up to ignore small pets, reducing false alarms.

Do I need WiFi for the alarm?
Not for the alarm itself. WiFi is only needed for app features and notifications.

How loud are the sirens?
Our external sirens are designed to be loud enough to deter intruders and alert neighbours immediately.

WiFi & Networking

Can you cover dead zones in my home or office?
Yes. We design solutions that eliminate weak spots and ensure full coverage.

Do you set up secure networks for businesses?
Yes. We install firewalls, managed switches, and secure access points for reliable business networking.

Can you upgrade my existing WiFi?
Yes. We can boost and optimise your current system without needing a full replacement.

Do you support both wired and wireless networks?
Yes. We provide both wired and WiFi solutions depending on your requirements.

What if too many people are using my WiFi at once?
We design networks that handle multiple users without slowdown, perfect for offices or large households.

Door Entry & Intercom

Can I see who’s at my door on my phone?
Yes. With video door entry, you can see and speak to visitors remotely.

Do you install systems for flats and offices?
Yes. We install both single-unit systems and multi-entry systems for blocks of flats or commercial buildings.

Can these systems work with key cards or fobs?
Yes. We offer keyless access solutions with cards, fobs, or even mobile credentials.

Can I integrate the system with CCTV?
Yes. Door entry can work alongside your CCTV system for complete coverage.

What happens if there’s a power cut?
Most systems include backup power options to keep your entry system working.

I.T. Support

Do you offer ongoing IT support or just one-off fixes?
Both. We can act as your dedicated IT partner or assist with one-off issues.

What systems can you support?
We cover Microsoft 365, Windows environments, networking, servers, and end-user support.

How quickly can you respond if something goes wrong?
As a local provider, we pride ourselves on fast response times and minimal downtime.

Do you offer remote support as well as on-site visits?
Yes. We provide remote troubleshooting for quick fixes, and on-site support when needed.

Can you help with IT security?
Yes. We advise and implement firewalls, antivirus solutions, backups, and security best practices.

Do you offer backup and disaster recovery solutions?
Yes. We design systems that protect your business data and help you recover quickly if the worst happens.

Where our CCTV Systems Make a Difference

For Homes 🏡

• Keep an eye on your property day and night

• Check in on your home while you’re at work or on holiday

• Deter burglars and antisocial behaviour before it happens

• Protect loved ones with smart alerts straight to your phone

For Businesses 🏢

• Monitor entrances, stock rooms, and cash registers in real time

• Reduce theft and improve staff and customer safety

• Keep a clear record of incidents for insurance and evidence

• Manage multiple sites with one easy-to-use system